More retailers should try this.

OK, this really bothers me.

Not because I have no patience for a site occasionally being down. Well, OK, I don't have a lot of patience for that, I admit. But no, it bothers me more because this happens to me all the time when I try to buy something from J Crew online!

I'd like to send them a letter. Maybe if I suggest that they kindly let their tech geeks go and hire a new crew? Maybe try to hire the crew that handles the Gap websites? They never seem to have problems with their online operation.

J Crew must be rolling in money. In this economy, to actually make it harder for people to buy stuff from you? Interesting tactic.